Refund policy

Refund Policy

We want you to love your Velira pieces. If something isn't right, you can return it within 30 days of delivery.

Eligibility

• Items must be unworn, unwashed and in original condition with all tags attached.
• Sale and final-sale items are not eligible for return unless faulty.
• For hygiene reasons, underwear and swimwear cannot be returned.

How to start a return

1. Contact us via our contact page with your order number.
2. We'll reply with return instructions and the return address.
3. Ship the item back with tracking. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we'll email you. Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges

The fastest way to get a different size or colour is to return the original item and place a new order.

Damaged or incorrect items

Please inspect your order on arrival and contact us within 7 days if an item is faulty, damaged or incorrect, so we can make it right at no cost to you.